Knowledge Base: Trouble shooting
How to get SSL installed on your website
You can order a SSL certificate directly from your admin panel » Sales & Accounting » Add extra resource. Some packages (like reseller packages) come with free SSL.
Once you order the SSL, we will ask you for the following information in order to issue a CSR (certificate signing request) and RSA key. If you ordered a package with free SSL, please open a support request from your admin panel and send the following information:
- Country (2 letter abbreviation)
- Company Name
- Company Division
- Choose a Password
- Valid and complete phone number.
Then, we will create an email account at admin@yourdomain, which will receive SSL verifications. Using this CSR, we will issue the SSL for you from RapidSSL/GeoTrust and will install it directly on your account. This process takes 1 business day (on average).
We can also install your own SSL. In that case, you will provide us with your SSL, its key (RSA) and a dedicated IP must be assigned to your hosting account. You can order a dedicated IP directly from your admin panel » Sales & Accounting » Add extra resource.
*For business accounts: To install the free SSL provided by 2MHost, you need to order a dedicated IP before installing the SSL.
In all the above cases:
*The domain must be pointing to our server.
* For all the VPS accounts and shared accounts (other than reseller accounts) we install SSL for the account's main domain name only.